Privacy Policy
Eunoia Europa respects your privacy — both your personal information and your nervous system. This policy explains what we collect, how we use it, and your choices. No surprises, no sneaky fine print.
We are based in Alberta, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA). Your information is stored and processed in Canada unless otherwise stated.
1. What We Collect
We collect information in three ways:
a. Information you give us directly
Your name, email, phone number, or other details when you book a session, join our mailing list, or contact us.
Any preferences you share with us about your sessions or accessibility needs.
b. Information collected automatically
Basic analytics: page views, clicks, and general traffic patterns.
Your IP address, browser type, and device information for security and optimization purposes.
c. Information from third parties
If you book through an external scheduling platform, we receive the info you provide there so we can confirm your appointment.
2. Use of Information
We use your information to:
Book and manage your sessions.
Send you updates, newsletters, or offers (only if you’ve opted in).
Improve our services, website, and client experience.
Respond to your messages, requests, or questions.
Keep things secure and prevent misuse of our site.
We will never sell your information to third parties.
3. Sharing Your Information
We only share your data when necessary:
With service providers (like email platforms, booking systems, or payment processors) to run our services smoothly.
If required by law or to protect our legal rights and safety.
With your consent if you ask us to share something.
4. Data Retention
We keep your information only for as long as it’s needed for the purposes listed above — and as required by law. When it’s no longer needed, we securely delete or anonymize it.
5. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our website. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
6. Your Rights
Under Alberta’s PIPA and applicable Canadian privacy laws, you have the right to:
Access and request corrections to your personal information.
Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.
To make a request, email hello@eunoiaeuropa.com.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. No system is 100% secure, but we do our best to keep your data safe.
8. Children’s Privacy
Our services are not intended for children under 16. We don’t knowingly collect information from minors. If we do by mistake, contact us to have it deleted.
9. Updates to This Policy
We may update this policy from time to time. If we make significant changes, we’ll post an updated date at the top and notify you if you’re on our mailing list.
10. Governing Law
This policy and any related disputes are governed by the laws of Alberta and applicable federal laws of Canada.